Draft updated September 13, 2026. Pending final approval.
Parties and purpose
Hisavio is the product brand. Legal operator: Muhammad Suffian. Business location: Faisalabad, Punjab, Pakistan.
These terms describe the website and the process of enquiring about Hisavio POS. A purchase is confirmed through the separate written agreement or quotation accepted between you and Hisavio. Browsing a plan or opening WhatsApp does not activate a subscription or complete payment.
Product and compatibility
Hisavio POS is client-specific, offline-first software for supported 64-bit Windows and compatible 64-bit Android devices. It is not a browser POS. Confirm your operating system, hardware, printer, Bluetooth capabilities and requirements before payment.
Core local work depends on a valid verified licence. Registration, periodic licence refresh, updates and selected services need internet. Network, operating-system permissions and device settings may affect specific functions.
Plans, prices and devices
Standard prices, included devices and package assignments are taken from the live public catalog. They are informational standard offers, not a final negotiated invoice. Hisavio confirms the selected mode, billing, package, device allowance, services, price and setup requirements before purchase.
Unavailable prices must be confirmed with Hisavio. No package is assumed to contain every feature, and package assignments are not inferred from names or rank.
Monthly and Lifetime purchases
Monthly billing applies to the agreed subscription period and commercial terms.
Lifetime is the one-time billing option. Its features and services depend on the selected package shown in the authoritative catalog and confirmed in the purchase agreement. Lifetime does not by itself promise unlimited devices, every future feature, perpetual support, perpetual updates or operation without licence verification.
Confirm the specific Lifetime inclusions and service commitments with Hisavio before payment. Later changes are handled through Hisavio Support and applicable purchase terms.
First-month pricing for a first purchase
This adjustment applies only to a customer's first Hisavio POS purchase when choosing an Online POS Monthly plan. It does not apply to Offline POS, Lifetime purchases, renewals or later purchases.
If the first purchase is made from the 1st through the 6th of a calendar month, the full monthly price applies. For a first purchase made on the 7th or later, Hisavio deducts the price attributable to the calendar days already elapsed, so the first-month charge covers the purchase date through the end of that month.
Muhammad Suffian calculates this adjustment manually and confirms the amount and covered dates in the quotation before payment. The website displays standard full-month catalog prices and does not calculate or apply this adjustment automatically.
Purchase and onboarding
You select commercial preferences and send a WhatsApp enquiry. Hisavio confirms requirements, payment arrangements and client-specific onboarding outside this website. POS installers and updates are prepared for the relevant client and should not be redistributed.
No automatic payment processing, subscription activation or generic POS installer is provided by this website. Trials are assigned per client and are not universally guaranteed.
Refund policy
Only Online POS customers may request a refund under Hisavio's refund-request policy, and the request must be submitted within five days after purchase. Offline POS purchases are not eligible under this policy.
Submit your request to hello@hisavio.com or through the official WhatsApp channel on the Support page, identifying the purchase concerned. Hisavio reviews each request individually and communicates its decision. Submitting a request within the five-day window does not guarantee approval or a full refund.
This policy does not limit any rights or remedies that cannot lawfully be excluded.
Data, devices and backups
You are responsible for lawful customer-data handling, authorised access to devices, secure login credentials and creating, protecting and testing backups. Keep a valid backup before data replacement, restoration or device changes.
Hisavio cannot promise recovery where a valid backup is unavailable. Product security features do not guarantee protection against every threat, hardware failure or loss.
Support, updates and third-party services
Support and onboarding benefits depend on your package and agreed services. Updates may be optional or mandatory for security, compatibility or data safety. Use official sources and follow platform installation guidance.
Internet connectivity, Google Drive, WhatsApp, operating systems and peripherals are supplied by third parties. Their availability and behaviour may affect related workflows.
Hisavio Share
Hisavio Share is an Android image-transfer helper, not a standalone POS or subscription. Obtain its verified APK only from this official website. Its compatibility and current release details are shown on the download page.
Local transfer checks detect incomplete or corrupted image data; they are not a promise of end-to-end encryption. Originals remain on the sending phone.
Questions and remaining legal details
Contact the verified channel on the Support page to clarify a purchase or these terms. Governing-law and dispute provisions must be finalised with the operator’s details and the applicable purchase agreement. No invented jurisdiction, liability cap or waiver is imposed by this draft.